FAQ

About Us

Hi! I'm Santo, AKA Mom's little terror!


I only like expensive cat treats, so Mom had to start an online store to pay for them. Mom has been a figure skater for a LONG time and has always had trouble finding figure skating merchandise that she liked, so she decided to sell figure skating gifts and accessories as well as other miscellaneous themed items that friends and family are interested in, including LGBT+, sharks, dinosaurs, frogs, guitars, gnomes, and, of course, cats! 

We specialize in customized/personalized gifts. We make wood, acrylic, and 'engraved' items on the lasers (I like to supervise), print on items using sublimation, and use vinyl and resin to create unique goods.

Don't see what you are looking for? Please contact us for options!


Team members

Here is Parker, our new intern, doing QA on one of our ornaments.

Processing and Shipping information

Order Processing

We aim to ship your order as
quickly as possible, but please note that preparing your items for shipment may
take some time.

·        
In-Stock Items: Please allow 1-3 business
days for processing.

Custom/Personalized
Items
: Please allow 3-5 business days for processing.

Once your order has shipped, you will receive an email
notification with tracking information.

Domestic Shipping Rates & Estimates

Shipping costs will be calculated and displayed at checkout.

Please note that delivery times do NOT include processing
time.

Estimated Delivery Times (from shipping date):

Ground
Advantage
: 2-5 business days

Priority
Mail
: 1-3 business days

Priority
Mail Express
: Next-Day to 2-Day

Note: We normally do not ship outside of the U.S. If
you're outside the U.S. and would like to place an order, please contact us at
support@santosworkshop.com, and we'll do our best to accommodate you.

Returns/Refunds

Refunds, Returns & Exchanges

If your order arrives damaged or if you encounter any
issues, please contact us at support@santosworkshop.com as soon as possible.

While we typically do not accept returns—especially for
personalized or customized items—we handle each situation on a case-by-case
basis and will do our best to resolve any issues to your satisfaction.

Contact information

You may also contact us via Chat or email us at santo@santosworkshop.com.