FAQ
About Us


Processing and Shipping information
Order Processing
We aim to ship your order as
quickly as possible, but please note that preparing your items for shipment may
take some time.
·
In-Stock Items: Please allow 1-3 business
days for processing.
Custom/Personalized
Items: Please allow 3-5 business days for processing.
Once your order has shipped, you will receive an email
notification with tracking information.
Domestic Shipping Rates & Estimates
Shipping costs will be calculated and displayed at checkout.
Please note that delivery times do NOT include processing
time.
Estimated Delivery Times (from shipping date):
Ground
Advantage: 2-5 business days
Priority
Mail: 1-3 business days
Priority
Mail Express: Next-Day to 2-Day
Note: We normally do not ship outside of the U.S. If
you're outside the U.S. and would like to place an order, please contact us at
support@santosworkshop.com, and we'll do our best to accommodate you.
Returns/Refunds
Refunds, Returns & Exchanges
If your order arrives damaged or if you encounter any
issues, please contact us at support@santosworkshop.com as soon as possible.
While we typically do not accept returns—especially for
personalized or customized items—we handle each situation on a case-by-case
basis and will do our best to resolve any issues to your satisfaction.